No, we can't modify your order after checkout. Sorry for the inconvenience :( But hey, you can return items and we do issue refunds and exchanges if you qualify for them! You can read more about returns here >>

Yes. If you haven't received a shipping confirmation email, please send us your Order ID and the reason for your cancellation. We cannot guarantee the cancellation of your order but we'll try our best to get that done smoothly! :)

Yes, contact us at contact@inmocosmetics.com with your Order ID and we'll have your email address changed as soon as possible!

It's possible, but we can't do anything once your order has been generated a shipping label. Send your Order ID and the changes you want to make for your shipping details (recepient name, contact number, delivery address, etc.) to contact@inmocosmetics.com as soon as possible.

It's free for orders of $25 (including discounts and promotions) or more. Yay!

We apologize for any inconvenience and thank you for your interest and support, but we are not able to ship internationally at this time. We are trying hard make international shipping available. If you do have friends in the USA, you can always ask them to buy one for you ;)

Please allow us 1-2 business days to process and ship your orders. Orders placed after midday will be processed the following business day. All orders placed over the weekend or public holidays in the USA will be processed on the following business day.

After you receive your an order confirmation, it would take around 4-10 business days for your order to arrive.

A shipping confirmation with the tracking details will be sent to your email once your order is booked for shipping! :)

Only one discount code is applicable upon checkout. Sorry, lovely!

We accept all major credit cards as well as Apple Pay and PayPal!

No, you don't have to but we do highly recommend creating an account! You can access your previous orders and order details from your dashboard.

And if you're subscribed to our newsletter, you can get exclusive promos and offers! :)

Sorry about that :( It's possible that:

• your promo code is past its period of validity. Our promo codes normally have an expiration date so please do a double check on the fine print.
• there's already a promotional discount/offer applied on your order. Our promotional offers cannot be used in conjunction.
• you haven't added the product included in the conditions of the promotional offer to your cart. We apply the discounts automatically upon checkout.

If we've made any mistakes, please do contact us at contact@inmocosmetics.com.

Definitely, not! You can use PayPal as your method of payment without having a PayPal account :)

Sorry about that :( We're trying our best to make this whole process (from browsing products to receiving your orders at your doorstep) seamless and easy for you, but sometimes mistakes can happen. We want you to be satisfied with our products and service so if there are any problems with your order, please send an email to contact@inmocosmetics.com with your Order ID and details of the issue so we can resolve it as soon as possible!

We can arrange a return if you qualify for one. Please read our guidelines for returns, refunds and exchanges. Read Here >>

We take our customers' satisfaction as a priority so yes, you can!

• If you have defective/damaged items or if you were sent the wrong item, we offer full refunds (including return shipping fee and taxes if applicable) and exchanges of equal or lesser value. Please do file for a return for these items so we could process your refund.

• If you changed your mind about the product or if you ordered the wrong item, we offer refunds on purchase price less any shipping costs (including return).

Please do note that we have a return process which you can read more about here. If you do not fully follow the guidelines, we may choose not to process your refund and/or exchange.

If you have other questions and concerns, please don't hesitate to drop us a message at contact@inmocosmetics.com. We'll try to respond to you as soon as possible! :)