No, we can't modify your order after checkout. Sorry for the inconvenience :( But hey, you can return items and we do issue refunds and exchanges if you qualify for them! You can read more about returns here >>
Yes. If you haven't received a shipping confirmation email, please send us your Order ID and the reason for your cancellation. We cannot guarantee the cancellation of your order but we'll try our best to get that done smoothly! :)
It's possible, but we can't do anything once your order has been generated a shipping label. Send your Order ID and the changes you want to make for your shipping details (recepient name, contact number, delivery address, etc.) to firstname.lastname@example.org as soon as possible.
We apologize for any inconvenience and thank you for your interest and support, but we are not able to ship internationally at this time. We are trying hard make international shipping available. If you do have friends in the USA, you can always ask them to buy one for you ;)
Please allow us 1-2 business days to process and ship your orders. Orders placed after midday will be processed the following business day. All orders placed over the weekend or public holidays in the USA will be processed on the following business day.
After you receive your an order confirmation, it would take around 4-10 business days for your order to arrive.
Sorry about that :( We're trying our best to make this whole process (from browsing products to receiving your orders at your doorstep) seamless and easy for you, but sometimes mistakes can happen. We want you to be satisfied with our products and service so if there are any problems with your order, please send an email to email@example.com with your Order ID and details of the issue so we can resolve it as soon as possible!
We can arrange a return if you qualify for one. Please read our guidelines for returns, refunds and exchanges. Read Here >>
We take our customers' satisfaction as a priority so yes, you can!
If you have defective/damaged items or if you were sent the wrong item, we offer full refunds (including return shipping fee and taxes if applicable) and exchanges of equal or lesser value. Please do file for a return for these items so we could process your refund.
If you changed your mind about the product or if you ordered the wrong item, we offer refunds on purchase price less any shipping costs (including return).
Please do note that we have a return process which you can read more about here. If you do not fully follow the guidelines, we may choose not to process your refund and/or exchange.